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November 30, 2012
Vol. 54 No. 11

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Student clarifies issues with technology quarantine on campus

Picture this: It's Friday night. You have a paper due Monday that requires internet research. You open up your laptop to check Facebook to solidify your plans for the night, but instead of seeing that friendly blue and white page, you get a screen that tells you that you've been "quarantined." Sure, you weren't planning to start that paper until Sunday afternoon at the earliest, but the IT Helpdesk is closed all weekend and you really don't want to do the whole thing in Deg Lab.
What do you do?

By following the steps below, students can get their computer out of quarantine in a few minutes instead of having to take it to IT. Abel Agramonte, a student technician, estimated that these issues can be resolved in two to 20 minutes, depending on the speed of your computer and the network.

Quarantined for AntiVirus for PC:
This means that you either have not downloaded Symantec AntiVirus or that you need to update Symantec. Lee Kramer, Helpdesk coordinator, said that most of the issues that have come in this year have to do with Symantec being installed improperly or being out-of-date.

Step one: We'll start with updating. Left click on your start menu at the bottom left-hand corner of your screen.

Step two: Type "Symantec" into the search bar at the bottom of the menu. (If nothing comes up, proceed to step five.)

Step three: Double left click on Symantec Endpoint Protection. A box with pop up. After it loads, the top will usually say that your computer is protected and there are no problems detected. This does not mean that the software is necessarily up to date. Left click the Live Update link on the left-hand side of the box.

Step four: Another box will pop up. This is the software updating. Do not click "Cancel." When the update is finished, the button will change to say "Close." That is when you can click it. Be patient. It may take up to five minutes. You may have to run the update multiple times. Repeat steps four and five until the box says zero updates were installed.

Step five: If that doesn't work, or if you have never done it before, you will need to download Symantec. Regardless of whether you have downloaded Symantec or not, you will need to uninstall your current antivirus for the download to be successful. Click on your start menu again.

Step six: Left click Control Panel on the right side of your start menu than left click Programs and Features where it is located in your Control Panel.

Step seven: Locate your AntiVirus software (Norton, McAfee, Symantec, Avast, AVG, etc.), right-click on it, and then left-click Uninstall. A box will pop up for the uninstaller. Follow the on-screen instructions. After it is finished, you need to restart your computer.

Step eight: Connect using the Crusader WiFi or your ethernet cable (the orange cord you got as a first-year) and go to your web browser (Firefox, Google Chrome, Internet Explorer, etc.). There will be links for you to download Symantec for different operating systems. Follow the one that applies to your computer.

Step nine: You must then run the installer. If the file appears at the bottom of your screen, left click it. If it does not, open your downloads folder and find it there. (Start menu. Click Computer. Downloads will be on the left-hand side of the box that comes up. Find Symantec and double-click it.)

Step ten: Follow the on-screen instructions for the installer. Restart if it prompts you to do so. Open your browser again, or refresh the page you already had open. Links to download SafeConnect will be there. Follow steps eleven through thirteen, replacing the word "Safe Connect" in the reading where "Symantec" appears.

Quarantined for AntiVirus on Mac:
Step one: This is for updating Symantec. Click the Finder in the top right corner of your screen. Type "Symantec" into the search bar in the top right corner of the Finder box. (If nothing comes up, skip to step four.)

Step two: Double click Symantec Endpoint Protection. A box will pop up. After it loads, the top will usually say that your computer is protected and there are no problems detected. This does not mean that the software is necessarily up to date. Click the Live Update link on the left-hand side of the box.

Step three: Another box will pop up. This is the software updating. Do not click "Cancel." When the update is finished, the button will change to say "Close." That is when you can click it. Be patient. It may take up to five minutes. You may have to run the update multiple times. Repeat steps four and five until the box says zero updates were installed.

Step four: If that doesn't work, or if you have never done it before, you will need to download Symantec. Regardless of whether you have downloaded Symantec or not, you will need to uninstall your current antivirus for the download to be successful. Click your Mac Hard Drive located on your desktop (unless you deleted that shortcut).

Step five: Click Applications. Locate your AntiVirus software, and click and drag it to the Trash.

Step six: Empty your Trash. Connect using the Crusader WiFi or your ethernet cable and go on your web browser. There will be links for you to download Symantec for different operating systems. Follow the one for Mac OS.

Step seven: After it has downloaded, click your Downloads folder which is usually located on the bottom right corner of your desktop next to the Trash.

Step eight: Double-click Symantec. A box will pop up. Double-click the installer, and follow the on-screen instructions.

Step nine: Open your browser again, or refresh the page you already had open. Links to download SafeConnect will be there. Follow steps ten through thirteen, replacing the word "Safe Connect" in the reading where "Symantec" appears.

After you have done this, you should be able to get back online to check Facebook, go to that party, and get that paper done on time. If you cannot, you more than likely have a bigger issue and will need to bring your computer to the IT Helpdesk, located in the basement of the library.

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