The Enterprise Systems team manages technology and information that provides core services across the university. The foundational elements for these services include systems integration and support, implementation and configuration of physical, virtual and web-based Microsoft enterprise platforms and cloud-based environments. The administrative focus of the team is often tied to the analysis of and access to information with oversight for data integrity, quality, and classification. They support the university’s core Ellucian systems including data reporting, warehousing and essential transactional systems for enrollment, student, business, academic and administrative areas. The team streamlines business processes through the analysis of university functional needs and configuration of technology that drives effectiveness and efficiency.
Infrastructure & User Services
Are you curious about the technology you need for your college years? Having issues with your email or software? This team can help. The Help Desk is your first point of contact for any questions about IT at Susquehanna. It is specifically designed to assist students, faculty and staff in a time of need for technology support. Help Desk staff can also identify the best personal technology to invest in during your time at Susquehanna. In addition, students, faculty and staff may contact the Help Desk to check out equipment. The Help Desk’s knowledgeable team consists of students and technology professionals with a wide range of experience and training. You can find the Help Desk on the ground floor of Seibert Hall or you can reach them at 570-372-4502. Members of this team also manage the unseen aspect of infrastructure that makes our onsite network possible. They handle all aspects of the campus network: user application servers such as email and printing, the wired and wireless campus network cabling, campus cable TV connections, phone systems, network security, and the design and maintenance of all classroom technology. They are constantly seeking new and innovative ways to serve and support our ever-growing university’s needs.