Teams

Academic Technical Services

Academic Technical Services assists faculty in effectively implementing technology in the classroom environment, finding innovative ways to use technology to achieve their teaching goals, designing technology-enabled classrooms, and maintaining servers and services that support the pedagogical mission of the university. ATS offers instructional training for new and existing faculty members. In addition, they provide online student and faculty collaboration engines such as Moodle and Blackboard.

Enterprise Systems

The Enterprise Systems team manages technology that provides core services and information flow across the university. Much of this group’s responsibilities involve systems integration along with support and configuration of Microsoft server platforms and cloud computing environments. Their efforts are often tied to increasing access to information and streamlining business processes through the use and configuration of technology. Enterprise Systems constantly strives to solve new organizational challenges with technology.

Event Technical Services

For events ranging from lectures to concerts, Event Technical Services coordinates all of the audio, video and technical production required to make these events successful. They also provide production and consulting for the Artist Series, Homecoming, Convocation and Commencement. This team is dedicated to providing the highest level of technical expertise to make any event run smoothly.

Information Solutions

The information Solutions team is responsible for data integrity and quality. They provide analysis and support to the essential transactional process and reporting systems for enrollment, student, and business areas. This team assists with analyzing business function needs and resolving issues to improve effectiveness and efficiency. In addition, they support the university’s core Datatel systems and data reporting and warehousing.

Technical Operations

The Technical Operations (Tech Ops) team is the unseen aspect of infrastructure that makes our onsite network possible. They handle the servers, phones systems, network security, the backup of university data, end user and department storage, and the university Internet connection. Tech Ops is responsible for the Network Control Center’s uninterruptable power supply, cabling and telecommunication circuits. They are constantly seeking new and innovative ways to serve and support our ever-growing university’s needs. Unified messaging, wireless solutions, network storage, and disaster recovery are just a few ways they serve the university’s present and future endeavors.

User Services

Are you curious about what you will need for school? Having issues with your software? Are your emails not being received? The Help Desk is specifically designed to assist students, faculty and staff in a time of need. They can also identify the best personal technology to invest in during your time at Susquehanna. They also make it possible for students to check out equipment such as digital projectors and camcorders. Faculty and staff can check out items such as laptops and smart devices. The Help Desk’s knowledgeable team consists of students and technology professionals with a wide range of experience and training. You can find the Help Desk in the lower level of the Blough Weis Library in room 03. You can also reach them at 570-372-4502.