Student Records & Registration

Transcripts can be:

• Delivered electronically.
• Sent by U.S. mail.
• Held for pickup in the Registrar’s Office

You will need a valid debit or credit card and an email account. There is a $5.40 fee for each transcript.

Four different transcript types are available depending on your type of coursework at Susquehanna.

• Undergraduate — For students who took undergraduate coursework, including bachelor’s degree seeking, high school dual enrollment, teacher intern and other non-degree seeking students who enrolled in courses for credit or audit.
• Non-Credit — For students who were part of the non-credit English Language Learners’ program or who took a non-credit mini-course.
• Non-Credit/Undergraduate — Combination of the two types above.
• Master’s — For students who took master’s degree coursework, this includes students in the master’s program, as well as teacher interns and bachelor’s degree students who completed master’s coursework (EDUC courses at the 700 level or higher).

Current students may access unofficial transcripts free of charge through myNest self-service.

Electronic transcripts are only available for students who attended Susquehanna in spring 2007 and onward. Those who attended before spring 2007 may request paper transcripts.

The status of transcript orders can be tracked here. 

Frequently Asked Questions

Basic Information: 

What will I need to order a transcript?  You will need your social security number or 7-digit SU student ID number, a valid credit card, a valid email account, and any documents that need to be sent with your transcript. 

I am an international student, so I don’t have a social security number and I have forgotten my student ID number. How can I order a transcript? You can use 123-45-6789 for a social security number. When you receive the message that your record was not found, choose ‘Next’ to bypass the message and proceed with the order. 

I’ve attended SU recently, but when I try to order a transcript, I receive a message that my record cannot be found. What should I do? Review the information you’ve entered to make sure it is accurate. If it is, select continue with order and we’ll investigate it after the order is submitted. It may be something as simple as a middle name being used to order a transcript, but our records only indicate a middle initial. 

I’ve tried to order a transcript on my Mac, but it’s not working. Please help. Make sure you are using Google Chrome as your browser. 

Non-electronic Transcripts: 

Can a transcript be faxed? Transcripts cannot be faxed. They can be transmitted electronically, sent by US mail, or held for pickup in the Registrar’s office. 

I need a paper copy of my transcript sent as soon as possible. How can I indicate this in the ordering process? During the ordering process be sure to select ‘mail’ as the delivery option. Normal processing time for paper transcripts is 2-3 business days, with additional time for delivery. Contact the Registrar’s office at 570-372-4109 for any paper transcripts that require expedited shipping, such as overnight or next day air. You will need to provide a credit card number for any fees associated with expedited shipping. 

A school has requested a paper transcript be mailed, but when I select the school and the office where it should be sent, my only option is an electronic transcript. How do I get a paper transcript?  After selecting the school, indicate the office is ‘not in list.’ This will allow you to enter the name of the office (even if it’s already in the pre-populated list), and then you will be able to choose a paper copy to be mailed. 

Transcript Order Processing: 

How do I track my order to make sure it’s been processed? You can track your order here: https://tsorder.studentclearinghouse.org/tyo/login. 

You will be able to tell if your transcript has been electronically transmitted and if the recipient has retrieved it. If you request a paper copy you will be able to see the day it was printed. For paper copies allow additional time for delivery. 

My credit card has been charged, but the recipient indicates he never received my transcript. Can you reverse the charge? Since your credit card is charged when the transcript is produced, not received or retrieved, National Student Clearinghouse is not able to reverse the charges. It’s important to enter an accurate email address or mailing address for the recipient when placing your order. 

Grades and Graduation Information: 

How can I make sure my off-campus credits have been added to my record and will appear on my transcript?  Check your myNest Self-Service account to see if your off-campus credits are listed under the “Transfer Summary” tab and have a grade of TR. If they are listed, they will appear on your SU transcript. 

How do I know if I need to select ‘Hold for end of term grades’ when placing a transcript order? Check your mySU Self-Service account to see if all your grades for the semester have been entered. If they have, select ‘now.’ If they have not all been entered, select ‘hold for end of term grades’ and your transcript will be produced after all grades have been entered and the term has ended. For internships refer to the end of term date indicated on your student learning contract. 

Earlier this semester I ordered a transcript to be held for end of term grades. Even though the semester isn’t over until next week all my final grades are entered. When I checked the status of my order it shows my transcript has not yet been processed. Why? ‘Hold for end of term grades’ indicates your transcript will be produced after the end date of the current semester and after all your grades have been entered. Your transcript will be produced at the end of the semester. 

I tried to order a transcript to be held for end of term grades and received an error message that ‘pending grade information is unavailable.’ What does that mean? It means all courses for the current term have received final grades. You can order a transcript to be processed ‘now.’ 

I tried to order a transcript to be held for degree posting and received an error message that ‘pending degree information is unavailable.’ What does that mean? It means that your degree has been posted. You can order a transcript to be processed ‘now.’ 

Bachelor’s vs. Master’s transcript: 

I completed my bachelor’s degree at SU, and am currently enrolled in the master’s program. Can I order one transcript that contains coursework for both programs? You will need to order separate transcripts for your bachelor’s degree coursework and your master’s degree coursework. Each transcript costs $5. 

I took a master’s course while I was an undergraduate. Will my master’s course appear on my undergraduate transcript? Only undergraduate coursework will appear on an undergraduate transcript. You will need to order a master’s transcript for any master’s coursework. 

Attachments: 

Can I assume any attachments I submit with my transcript request will be automatically sent with the transcript? All attachments are reviewed before sending the transcript. If something does not seem to be legitimate, like a picture of your dog, you will be contacted at the email address you provided on the request. 

Official e-transcript: 

I’ve received my transcript electronically, but it doesn’t look official. Is there something wrong? When you receive your transcript make sure to download it, using Adobe, and save it as a file to your computer. 

Each letter grade from A to F carries a designated number of quality points per semester hour. These points are used to calculate the grade point average (GPA). To determine the GPA for each semester, the total number of quality points earned is divided by the number of academic semester hours attempted that semester. (Courses with a grade of S are not considered academic credit.) The cumulative GPA is calculated by dividing all quality points earned by all academic credit attempted.

To calculate major GPA:

1. Identify all major courses.
2. Add the credits attempted and quality points earned for the major courses.
3. Divide the total quality points by the total credit attempted.
4. The result is the major GPA.

The following values are used in the computation of quality points (multiply the quality points by the semester hour value of the course; e.g. a B in a 4-semester hour course gives 12 quality points, a B in a 2-semester hour course gives 6 quality points):

A    4.00 quality points

A-   3.67 quality points

B+  3.33 quality points

B     3.00 quality points

B-    2.67 quality points

C+   2.33 quality points

C     2.00 quality points

C-    1.67 quality points

D+  1.33 quality points

D     1.00 quality points

D-    0.67 quality points

F      0.00 quality points

The following grades carry no quality points and do not affect the GPA, so do not include them in your calculations:

W – Withdraw

S – Satisfactory (C- or higher)

U – Unsatisfactory (D+ or lower)

TR – Transfer Credit

AU – Audit

EC – Extended Credit

I – Incomplete

N – Not reported (final grade delayed for administrative reasons)

The Office of the Registrar provides letters confirming enrollment (for insurance, tax purposes, etc.), graduation verification and academic standing.

To obtain a letter of verification from Susquehanna University, complete the enrollment verification form or provide the following details: student’s name, home address, type of verification required (graduation, academic standing enrollment), enrollment period to be verified, and name and address (or fax number) to which the verification should be sent.

A company enrollment verification form requiring completion can be emailed to , faxed to 570-372-2753 or mailed to:

Office of the Registrar
Susquehanna University
514 University Ave.
Selinsgrove, PA 17870-1164

Please note that, under federal law, the student’s signature is required if confidential information, such as the student’s social security number or academic standing, needs to be included in any verification.

There is no charge for this request. Processing time is normally 24–48 hours.

If a tuition bill is required, please contact Student Financial Services.

For more information, please contact the Office of the Registrar at 570-372-4109.

We’re pleased to support and encourage student participation in credit internships. Internships can be a vital part of the educational growth and development of our students. If you plan to take an internship, you must do the following:

• Complete an Internship Student Learning Agreement.
• Have a faculty member agree to supervise your internship and award a final grade.
• Officially register for the internship through the Office of the Registrar before the internship begins. (Note: There is a fee for winter and summer internships.)
• To earn academic credit for an internship, students must obtain approval from a faculty intern advisor and department head. Signatures are required on the student learning agreement from the student, supervisor, faculty intern advisor and department head. The faculty intern advisor will determine the academic learning assignments and evaluate the experience for a final grade. Students should consult with their faculty intern advisor for grading policies. The final grade may be partially based on supervisor evaluation. Students must submit a completed student learning agreement to the Registrar’s Office to officially register for their internship before the end of the drop/add period. It is not possible to complete an employment experience and receive internship credit for it retroactively.
• Terminating an Internship
  • Involuntary Termination: Any student terminated from the internship site before completing the required hours must have the situation reviewed by the department head. In special cases, the provost and dean of students may review the situation and impose academic and judicial penalties in addition to those imposed by the department head.
  • Voluntary Termination: The internship experience is an academic agreement between the student, supervisor, faculty intern advisor and department head. Therefore, students may not sever the relationship with the supervisor before the completion of the required hours without adversely affecting the final grade. Any concerns should be reported to the department head immediately and appropriate action will be determined on a case-by-case basis.

For more information on internships, visit the Career Development Center.

Non-Susquehanna students can register for courses as well. Registration is easy and our credits transfer to many other institutions. Register for courses by the academic school year session below.

• Summer
• Fall/Spring
• Winter

Order a Replacement Diploma

Replacement diplomas can be obtained for a $35 fee for domestic mail and $50 for international mail. Processing time is 6 to 8 weeks if shipped within the United States and 10 to 12 weeks if shipped internationally.

To obtain a replacement, complete this form, print it and mail it to the registrar’s office with payment.

If you have any questions, contact  or call 570-372-4109.