Remote access from a Windows computer to a Windows computer:

1. If you are on campus, skip to step 2 – or if you are off campus, you must first connect to the VPN. Off-campus users will need to install the Palo Alto GlobalProtect VPN app, which all SU students, faculty, and staff now have access to. If you have issues with installing, please contact the Help Desk (helpdesk@susqu.edu). You must be connected to the GlobalProtect app to continue.
2. From the www.susqu.edu/RemoteLabs website, find any available windows computer and click “Connect” – the website will offer a download button and offer a “.rdp” file.
3. Open the “.rdp” file – this will automatically launch the Microsoft Remote Desktop app from your computer
4. Log in with your SU credentials (full @susqu.edu for username).
5. Be sure to log off when you are done, so that the computer becomes available for other users.

Remote access from a Windows computer to a Mac computer:

1. If you are on campus, skip to step 2 – or if you are off campus, you must first connect to the VPN. Off-campus users will need to install the Palo Alto GlobalProtect VPN app, which all SU students, faculty, and staff now have access to. If you have issues with installing, please contact the Help Desk (helpdesk@susqu.edu). You must be connected to the GlobalProtect app to continue.
2. You will need a VNC application – we recommend RealVNC.
3. From the www.susqu.edu/RemoteLabs website, find any available Mac computer and click “Connect” – the website will offer an address for you to past into your VNC app.
4. Log in with your SU credentials (full @susqu.edu for username).
5. Be sure to log off when you are done, so that the computer becomes available for other users.

** Please note, Apple’s method of remote access does not mask the screen on the local computer like Windows does. Anyone who is physically present in the lab where the computer is located can view your activity on the screen (just like if you were sitting in the lab and someone was looking over your shoulder). Please be aware that your computer activity may not be private.

Remote access from a Mac computer to a Mac computer:

1. If you are on campus, skip to step 2 – or if you are off campus, you must first connect to the VPN. Off-campus users will need to install the Palo Alto GlobalProtect VPN app, which all SU students, faculty, and staff now have access to. If you have issues with installing, please contact the Help Desk (helpdesk@susqu.edu). You must be connected to the GlobalProtect app to continue.
2. From the www.susqu.edu/RemoteLabs website, find any available Mac computer and click “Connect” – the website will offer a connect button.
3. Click “Connect” which will launch the “Screen Sharing” app on your Mac.
4. Log in with your SU credentials (full @susqu.edu for username).
5. Be sure to log off when you are done, so that the computer becomes available for other users.

** Please note, Apple’s method of remote access does not mask the screen on the local computer like Windows does. Anyone who is physically present in the lab where the computer is located can view your activity on the screen (just like if you were sitting in the lab and someone was looking over your shoulder). Please be aware that your computer activity may not be private.

Remote access from a Mac computer to a Windows computer:

1. If you are on campus, skip to step 2 – or if you are off campus, you must first connect to the VPN. Off-campus users will need to install the Palo Alto GlobalProtect VPN app, which all SU students, faculty, and staff now have access to. If you have issues with installing, please contact the Help Desk (helpdesk@susqu.edu). You must be connected to the GlobalProtect app to continue.
1. You will need to install the Microsoft Remote Desktop app from the Mac App Store.
2. From the www.susqu.edu/RemoteLabs website, find any available windows computer and click “Connect” – the website will offer a download button and offer a “.rdp” file.
3. Open the “.rdp” file – this will automatically launch the Microsoft Remote Desktop app from your computer
4. Log in with your SU credentials (full @susqu.edu for username).
5. Be sure to log off when you are done, so that the computer becomes available for other users.