Susquehanna’s spring 2021 semester begins Jan. 25, as planned; however, the first two weeks will be remote for everyone to ensure the safety of our community. After the first two weeks, residential students will have staggered move-in dates and commuter students can resume on-campus instruction.

The university will continue to offer courses in a variety of ways to ensure a safe and engaging learning environment. Visit our schedule changes, safety measures and COVID-19 dashboard for more information.

We are in the process of developing a plan to offer COVID-19 vaccinations for students, faculty and staff. More information to come as SU continues to work with our partners in the state and the medical community.

Updated January 15, 2021

Library, Research, and Textbook Resources

Library Resources

Students, faculty and staff can access library resources, including ebooks, streaming video collections, and databases, at http://library.susqu.edu.  
For research and instruction help, you can chat with a librarian or schedule a virtual meeting at library.susqu.edu/ask. Research help is available Monday-Thursday 8am to 9pm, Friday 8am to 4:30pm.

Technology, Software, and IT Resources and FAQs

Contact the IT Help Desk

by phone: 570-372-4502 (Monday through Friday, 7:30 am - 5:00 pm)
by email:  helpdesk@susqu.edu

 

To maintain a safe environment, the Office of Information Technology will remain closed to walk-ins. If in-person assistance is needed, an appointment must be made with one of our technicians.  All requests should be submitted directly to the Help Desk via email or phone. You may view existing requests at susqu.teamdynamix.com/TDClient. Please refrain from emailing individuals directly to prevent delays in service. 

*If we do not answer your phone call, please leave us a brief voicemail with your first & last name, reason for calling, and contact information and someone will be in contact with you as soon as possible. Your voicemail will also create a ticket in our system. We appreciate your patience during this time as our call volume will be higher than usual. 

When the warm weather returns, we anticipate re-opening our popular Outdoor Help Desk as we had in the Fall (appointments are not necessary for the Outdoor Help Desk).  

Remote Access Computers

To remotely access available lab computers, please follow the instructions listed here: susqu.edu/RemoteLabs. Please note, you will need VPN access to use remote access if you are not on campus. 

Classroom Issues

If you are having any technical issues during your class (in-person or online), please call the Help Desk and someone will be assigned to assist you as soon as possible. 

Home Internet Access

We encourage you to contact your local service provider for more details. You can search for service providers in your area here: https://broadbandnow.com/. If you are unable to maintain internet access and it becomes an obstacle for your coursework while taking classes remotely, please reach out to the Center for Academic Success to make them aware of your situation and they can work with you for a solution. 

Equipment Loans

IT has a pool of loaner equipment that can be borrowed for the duration of the semester. Please contact us (helpdesk@susqu.edu) for more information.

Communication & Network

Course Software Resources

For Faculty

Tools & Tutorials for Online Teaching  (available to SU faculty only)

Tech FAQs

I am receiving an error screen that reads "Sign on error!" when logging into Blackboard. How do I fix this?

Please download and walk through the linked tutorial PDF. If you are still having issues after going through these instructions, please reach out to IT.

How do I reset my password?

Go to https://passwordreset.microsoftonline.com