Susquehanna’s spring 2021 semester begins Jan. 25, as planned; however, the first two weeks will be remote for everyone to ensure the safety of our community. After the first two weeks, residential students will have staggered move-in dates and commuter students can resume on-campus instruction.
The university will continue to offer courses in a variety of ways to ensure a safe and engaging learning environment. Visit our schedule changes, safety measures and COVID-19 dashboard for more information.
Updated January 15, 2021
Library, Research, and Textbook Resources
Technology, Software, and IT Resources and FAQs
Contact the IT Help Desk
by phone: 570-372-4502 (Monday through Friday, 7:30 am - 5:00 pm)
by email: email@example.com
To maintain a safe environment, the Office of Information Technology will remain closed to walk-ins. If in-person assistance is needed, an appointment must be made with one of our technicians. All requests should be submitted directly to the Help Desk via email or phone. You may view existing requests at susqu.teamdynamix.com/TDClient. Please refrain from emailing individuals directly to prevent delays in service.
*If we do not answer your phone call, please leave us a brief voicemail with your first & last name, reason for calling, and contact information and someone will be in contact with you as soon as possible. Your voicemail will also create a ticket in our system. We appreciate your patience during this time as our call volume will be higher than usual.
When the warm weather returns, we anticipate re-opening our popular Outdoor Help Desk as we had in the Fall (appointments are not necessary for the Outdoor Help Desk).
Remote Access Computers
To remotely access available lab computers, please follow the instructions listed here: susqu.edu/RemoteLabs. Please note, you will need VPN access to use remote access if you are not on campus.
If you are having any technical issues during your class (in-person or online), please call the Help Desk and someone will be assigned to assist you as soon as possible.
Home Internet Access
We encourage you to contact your local service provider for more details. You can search for service providers in your area here: https://broadbandnow.com/. If you are unable to maintain internet access and it becomes an obstacle for your coursework while taking classes remotely, please reach out to the Center for Academic Success to make them aware of your situation and they can work with you for a solution.
IT has a pool of loaner equipment that can be borrowed for the duration of the semester. Please contact us (firstname.lastname@example.org) for more information.
Communication & Network
- Zoom (PDF)
- Microsoft Office 365 Suite
- VPN - Virtual Private Network (PDF for Windows)(PDF for MAC)
- How to Map A Network Drive (PDF for Windows)(PDF for MAC)
Course Software Resources
- EAB Navigate
- Qualtrics (PDF)
- MFA Setup
- Activate your LinkedIn Learning Account
*As a reminder, software such as Minitab, Adobe CC, SPSS, ChemDraw, ArcGIS, etc. are available via Remote Labs. Please see “Remote Access Computers.”
Tools & Tutorials for Online Teaching (available to SU faculty only)
I am receiving an error screen that reads "Sign on error!" when logging into Blackboard. How do I fix this?
Please download and walk through the linked tutorial PDF. If you are still having issues after going through these instructions, please reach out to IT.