Updated October 16, 2020
Is the campus reopening for fall?
Susquehanna plans to revert to face-to-face, in-person instruction for fall 2020. Under a revised calendar, the semester will start one week early, with classes beginning Monday, Aug. 24. There will be no midterm break. On-campus instruction will end Friday, Nov. 20, at which time students will depart campus until the spring semester. The last week of classes will be held remotely beginning Nov. 30, with finals likewise administered remotely beginning Dec. 7.
Health and Wellness
What is a student family group?
- Your "student family group" includes roommates; suitemates, e.g., West Village, Seibert Hall; or housemates, e.g., University Avenue, Liberty Alley, 18th Street Commons. Students should stay at least 6 feet from other people who are not from their “student family group” in both indoor and outdoor spaces.
- Physical distancing should be practiced in combination with other everyday preventive actions to reduce the spread of COVID-19, including wearing masks in indoor and outdoor spaces.
What happens when the university discovers that a member of the SU community (or vendor/visitor) has tested positive for COVID-19?
As with any potentially threatening virus, if someone who has been on campus within 14 days, or has been on a recent study abroad trip, tests positive for COVID-19, the university has standard procedures to keep the SU community safe and well.
SU will immediately inform campus community members with possible direct exposure. Concurrently, our responsibility is to protect the identity of the impacted individual(s). Federal privacy laws limit what SU is allowed to disclose; furthermore, it is everyone’s responsibility to respect privacy.
Upon receiving notification of virus confirmations of individual(s) who recently have been on campus, our process includes:
- Work with the Pennsylvania Department of Health to immediately isolate infected individual(s) from the general university population. Impacted individual(s) will be isolated in their family home when possible, or in a university-designated quarantine space(s). If a student is isolated on campus, the university will continue to provide food, supplies, medical advice and assessment, and counseling, as well as our caring support.
- Clean potential contaminated areas with materials designated to eliminate COVID-19.
For SU students not on campus, our health center and counseling center remain available remotely.
If I came into contact with someone with COVID-19, what should I do?
The Centers for Disease Control and Prevention (CDC) guidelines indicate that persons who have possible exposure to a person with the COVID-19 illness should remain home for 14 days with self-observation.
Self-observation means you should remain alert for symptoms of fever, cough, or difficulty breathing. If you feel feverish or develop a cough or difficulty breathing during the self-observation period, you should take your temperature, self-isolate, limit contact with others, and seek advice by telephone from a healthcare provider or their local health department to determine whether medical evaluation is needed.
As much as possible, stay away from other people in your home. Do not go to work, school, or public areas. Avoid using public transportation, ride-sharing, or taxis.
If you have a medical appointment, call the healthcare provider and tell them that you may have been exposed to COVID-19.
Follow everyday preventive steps that are recommended by the CDC to slow the spread of respiratory illnesses:
- Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing; going to the bathroom; and before eating or preparing food. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol, covering all surfaces of your hands and rubbing them together until they feel dry. Soap and water are the best option, if hands are visibly dirty.
- Cover your mouth and nose with a tissue when you cough or sneeze. Throw used tissues in a lined trash can. Immediately wash your hands as described above.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- You should not share dishes, drinking glasses, cups, eating utensils, towels, or bedding with other people or pets in your home. After using these items, they should be washed thoroughly with soap and water.
- High touch surfaces include counters, tabletops, doorknobs, bathroom fixtures, toilets, phones, keyboards, tablets, and bedside tables should be cleaned with disinfectant.
- Make sure that shared spaces in the home have good air flow, such as by an air conditioner or an opened window, weather permitting.
- Household members should use a separate bedroom and bathroom, if available.
- Prohibit visitors who do not have an essential need to be in the home.
For more information, see this CDC fact sheet.
I have a possible immune deficiency, what should I do?
Susquehanna cares about each member of our community. We also understand that individuals have individual needs. The Student Health Center will reach out to students who have indicated to the health center that they have an immunodeficiency, usually on their health form during the admission process. Any student who has not been contacted or had a change in health should contact the Student Health Center at 570-372-4385.
What about counseling services?
The Counseling Center will continue to offer all services remotely. No in-person services will be offered at this time.
If you have an appointment scheduled: your therapist will be in touch with you about rescheduling and with information for Zoom invite.
If you don’t have an appointment: you can participate in the open hours call-in emergency sessions by calling the Counseling Center at 570-372-4751 between 9 a.m. and 3p.m. to be connected to a counselor. For after hours, call 570-374-9164.
For other questions, you can email firstname.lastname@example.org and they will be in touch within 24 hours.
What about Health Center services?
The Health Center will continue to offer nursing visits, remotely. No in-person services will be offered at this time.
If you have an appointment scheduled: the Health Center will be in touch with you soon about next steps.
If you do not have an appointment: call the Health Center at 570-372-4385 between 9 a.m. – 3 p.m. to be connected with a nurse. For after hours, call 570-374-9164.
If you need prescriptions, medications or allergy serum: call the Health Center at 570-372-4385 or email email@example.com and someone will respond as soon as possible.
Changes to Classroom Instruction
What will instruction look like this fall?
All in-person instruction will adhere to the recommendations established by the Centers for Disease Control and Prevention and the governor’s office, including:
- Students must maintain a physical distance of 6 feet or more between others. (To accommodate required distancing, classroom capacities have been reduced.)
- Students must wear a face covering to attend class in person.
Courses this fall will be delivered in a variety of ways in order to ensure a safe and engaging learning environment. This will include:
- Classroom instruction, following public health guidelines for physical distancing.
- Online instruction, using our upgraded technology.
- Hybrid model, blending elements of in-person and online instruction.
How have SU faculty been preparing for the fall?
Susquehanna University’s Center for Teaching and Learning created a comprehensive summer training course for faculty, focused on developing high-quality hybrid and online courses. Informed by the latest best practices in hybrid and online instruction, this course has equipped faculty with the tools they need to continue Susquehanna’s tradition of teaching excellence and personal, supportive interactions in this uniquely challenging situation. Faculty have been hard at work all summer innovating and improving courses to ensure the best possible experience for students in the fall.
We have also invested significant resources in upgrading our remote teaching capabilities, including transitioning to a new version of our online learning system, Blackboard, as well as adding the technology and software required to capture and share classroom and laboratory experiences with remote learners.
In the event that conditions change and we need to move to an entirely remote learning mode, faculty are prepared to deliver online courses with the same level of personal attention and sense of community that is the hallmark of a Susquehanna education.
The pandemic in some ways is helping us develop even more robust capacities for teaching and learning in an increasingly digital and globally-connected world. We believe that with our high level of support, developing online learning skills will help ensure that our graduates are prepared to be lifelong learners as well.
Changes to the Schedule
What will the fall 2020 schedule look like?
Prioritizing the health and safety of our Susquehanna community, we are adjusting the academic calendar for fall 2020 instruction. Under this revised calendar, the semester will start one week early, with classes beginning Monday, Aug. 24. There will be no midterm break. On-campus instruction will end Friday, Nov. 20, at which time students will depart campus until the spring semester. The last week of classes will be held remotely beginning Nov. 30, with finals likewise administered remotely beginning Dec. 7.
These adjustments will help to reduce the risk of infection associated with students returning to campus following break travel, while allowing us to offer 13 consecutive weeks of on-campus instruction and activities.
Here is the newly revised Fall 2020 Academic Calendar:
- Move-in dates and times will be assigned at a later date, taking into consideration then-applicable social distancing guidance
- Monday, Aug. 24 – Classes begin at 8 a.m. (Welcome Week kicks off the semester)
- Friday, Oct. 9 – First seven-week classes end
- (No fall midterm break)
- Monday, Oct. 12 – Second seven-week classes begin
- Friday, Nov. 20 – Last day of on-campus classes; Thanksgiving break begins 10 p.m.
- Move-out dates and times will be assigned at a later date, taking into consideration then-applicable social distancing guidance
- Monday, Nov. 30 – Classes resume remotely for remainder of semester
- Friday, Dec. 4 – Classes end 10 p.m.
- Dec. 5-6 – Reading Days
- Monday, Dec. 7 – Finals begin remotely
- Thursday, Dec. 10 – Finals end (Semester concludes)
What if things with the pandemic change during the fall?
Should circumstances develop that require we move to remote instruction prior to Nov. 30, we nonetheless will follow this adjusted academic calendar. To that end, we continue to explore ways to enhance our delivery of our academic program in remote settings, including through additional support from the Center for Teaching and Learning
What about graduation?
Susquehanna cancelled the in-person commencement ceremony for August 2020 due to the Commonwealth of Pennsylvania restriction of public gatherings to no more than 250 people. We will continue to work with student leadership from the Class of 2020 as we develop future plans.
What about athletics?
The Centennial Conference has suspended any intercollegiate competition for sports scheduled for the fall semester, which for Susquehanna University affects the football team and its 2020 season.
The Landmark Conference has postponed all conference regular season contests and championships scheduled to take place during the fall 2020 semester (thru Dec. 31, 2020). This affects the remainder of the fall sports teams at Susquehanna University.
Additionally, Susquehanna cancelled the Fall 2020 Homecoming-Reunion Weekend and it will be a joint celebration with Homecoming-Reunion Weekend 2021 on Oct. 22-24, 2021.
SU Facilities and Student Resources
How do I get my mail?
US Postal Service (USPS)
As of August 7, 2020, all USPS (US Postal Service) mail and packages will no longer be forwarded to the home address on a student's account unless the student is studying remotely. For students studying this fall semester remotely, all USPS (US Postal Service) will be forwarded to the student account's home address. If a student is returning to campus, the mailroom will hold their mail until they return.
UPS and FedEx Packages
Unfortunately, we are unable to store or forward UPS and FedEx packages. Please make sure to use your home address for shipping items via UPS and FedEx while you are away from campus. Packages that arrive on campus via UPS and FedEx will be returned to the original sender.
Students approved to remain on campus can continue to pick up their mail and packages at the mailroom as normal between 8 a.m. and 4:15 p.m., Monday through Friday.
If you have a letter or package currently here at the SU mailroom we can forward those to your home address (listed with the University).
Please follow these instructions:
- Email your request from your SU email address to firstname.lastname@example.org.
- In the email, include your Hawk Number, which must match your SU email address on record.
- Find your Hawk Number: mySu > Self-Service > Current Student > User Account > My Hawk Number.
- If you got a locker code (5 digits) please send that as well.
Questions can be directed to 570-372-4231 or via email at email@example.com.
What about access to Garrett, Deg and the Library?
Garrett Sports Complex
Garrett Sports Complex reopened Monday, August 24.
- ONLY FACULTY, STAFF, AND STUDENTS will be allowed access to the Garrett Sports Complex. Spouses and dependents will not be allowed to work out in the Garrett Sports Complex and the Jacobs Fitness Center at this time due to Susquehanna's COVID-19 testing protocols.
- EVERYONE WILL NEED TO PRESENT THEIR SU-ISSUED IDs to enter the Garrett Sports Complex and Jacobs Fitness Center. Please check in at the Front Desk upon arrival.
- EVERYONE WILL NEED TO WEAR A MASK while exercising and follow SU protocols for health monitoring, social distancing, sanitation and handwashing. Please wipe down each piece of equipment after each use.
- The Cardio Floor will be open but it's strongly encouraged that you conduct your cardiovascular exercising outside at this time.
- The maximum capacity per floor in the Jacobs Fitness Center is eight (8) people at a time. Please stay on the floor that you sign up for. Everyone will be required to reserve a time slot for working out. Please click HERE to sign up for a time slot. Faculty and staff are encouraged to use the facilities, Monday-Friday, between the hours of 6:00 a.m. and 8:00 a.m.
- The Garrett Natatorium, racquetball courts, and locker rooms will remain closed until further notice.
Garrett Sports Complex Hours (Hours are subject to change based on worker availability):
Monday-Friday 6:00 a.m. - 9:00 p.m. Saturday 9:00 a.m. - 6:00 p.m. Sunday 9:00 a.m. - 9:00 p.m.
Starting August 24, when classes begin, our hours will be:
- Monday – Thursday: 8am – 9pm
- Friday: 8am – 5pm
- Saturday & Sunday: Closed
These hours will be updated after September 20 once all students taking in-person classes have returned to campus. We will notify the campus when that schedule is completed.
If you have questions about hours, please contact Tracy Powell at firstname.lastname@example.org.
What about dining options for fall 2020?
- Students must wear a facial covering while in the dining facilities, including while waiting in line, ordering, picking an order up, and disposing of trash. The covering may only be removed while seated and eating a meal.
- All guests are reminded to maintain social distancing at all times.
- Student are encouraged to use sanitizing station located throughout the dining venue.
Students will have their temperature tested at the entrance of all dining areas. If a student scans 100.4 degrees or higher, they are placed in a "cool down area" and scanned again after 15 minutes. If at that point the student is lower than 100.4, they are able to enter the dining hall. If they scan high again, their name, res hall, and temperature is entered into our LiveSafe reporting tool. An SU staff member will arrange ordering the student's lunch preference to be delivered to the student's room. Also, Student Life staff are immediately alerted to step in to provide additional monitoring and care for the student as well as further testing and possible quarantine space.
The Hawk's Nest: For safety and convenience during the fall 2020 semester, we will be resizing our menus of guest favorites to allow us to serve you more promptly.
- Seating at The Hawks Nest will have a capacity of 45 guests.
- Fire Box, for hot items including Made to Order burgers, Cheesesteaks, Wings and more.
- Bistro '58, for Tex-Mex Burritos, Burrito Bowls & Walking Tacos;
- NOSH, for create-your-own and Signature Sandwiches
- Field & Fork, for Made to Order salads and wraps.
- Grab & Go and retail items will be available.
Evert Dining Room: During the Fall 2020 semester, all stations will be served for the safety of our guests. The safety and quality of the menu we serve is of the utmost importance to Susquehanna University Dining Services.
- Evert Dining Room will have a capacity of 238 guests.
- Take out containers will be available at every station.
- There is also additional overflow seating in the Meeting Rooms.
- We strongly advise that: take-out food should be consumed or refrigerated within 1 hour of pick-up
Starbucks: Starbucks will be open for walk-up, take-out only services. Enjoy your beverage in our temporary Starbucks Lounge in the Shearer Dining Rooms 1-3.
Please note that during the Fall 2020 semester, Starbucks will be resizing our menu to guest favorites to allow us to serve you more promptly. We will also be temporarily pausing our refillable mug program; we apologize for any inconvenience.
The Periodic Table - Ele's: For safety and convenience during the fall 2020 semester, we will be resizing our menus of guest favorites to allow us to serve you more promptly.
- Very limited seating will be available on the patio.
Scholarly Grounds: For safety and convenience during the fall 2020 semester, we will be resizing our menus of guest favorites to allow us to serve you more promptly.
- Seating at Scholarly Grounds will have a capacity of 5 guests.
Bento Sushi in the Garrett Sports Complex: New for Fall 2020, Bento Sushi will be available on campus! In addition to sushi, Bento offers Asian favorites like poke, ramen, donburi, udon, spring rolls and bento boxes. Quality, consistency and great value is at the core of every meal Bento produces.
- Seating at Bento Sushi will have a capacity of 17 guests.
For hours and more information, please visit the dining services website.
What about internet access?
I will be delayed returning to campus with a new move-in date assigned in September, will I receive a credit for room and meals charges? When?
Yes, the university will credit eligible, enrolled students a prorated amount for room and meals due to the fall 2020 phased return to on-campus living. Those room and meal credits will be processed the week of Sept. 21 into your SU accounts (not your bank account) .
If the university is required to move all students to remote study (off-campus) at some point during the semester due to the global pandemic what happens to my tuition, room and meal charges?
Similar to the University’s approach in the spring 2020 semester, the university will credit eligible, enrolled students’ SU accounts (not your bank account) a prorated amount for room and meals only for the remainder of the semester, provided the student is not in residence on campus during that time.
We do not anticipate issuing any tuition refunds. Susquehanna intends to continue providing robust instruction in an online or virtual environment so that students can successfully complete their coursework and graduate on time.
Can I become a remote study (off-campus) student after beginning the semester on campus?
Yes, in accommodating our students during these unprecedented times, we have extended the timeframe that you may apply to become a remote study (off-campus) student beyond the beginning of the semester. Student Life will review your application and make the final decision. If approved, the university will credit your SU student accounts (not your bank account) a prorated amount for the room and board charges for the remainder of the semester. The amount of the credit will be dependent upon the timing of your move to remote study (off-campus) during the semester. If you have questions about the application process to request remote study, contact VPSL@susqu.edu
For students approved to study remotely (off-campus) as a result of health reasons or travel issues (international students) prior to the start of classes, is the university going to prorate tuition, room & board charges?
We do not anticipate prorating tuition for those students studying remotely (off-campus) in the fall semester. Susquehanna continues to provide high quality instruction in an online/virtual environment so that students can successfully complete their coursework and graduate on time. Students studying remotely off-campus due to approved health or travel accommodations will not be responsible for room and board expenses in the fall 20 semester. Please note, the move to remote study (off-campus) prior to the start of classes would lower your semester costs (i.e., no room and board charges) and therefore it could impact your need-based financial aid as a result of the lower charges. Contact Student Financial Services with questions prior to making your decision Monday through Friday (8:30 a.m. – 4 p.m.) at 570-372-4450 or SFS@susqu.edu.
If I decide to take classes part-time, how much do classes cost and what happens to my financial aid?
Part-time students are charged $1,605 per credit and therefore a 4-credit class would cost $6,420. Please note, part-time students who want to live on campus will need to obtain permission from the Director of Residence Life.
Institutional Aid (Scholarships/Grants) Implications: In order to be eligible for institutional aid (merit/need-based) a student must be enrolled full-time (12 credits) per university policy and therefore a part-time student would not be eligible for institutional aid.
Federal / State Aid Implications: A part-time student may be eligible for federal student loans if they are enrolled half-time (6 credits) and meeting applicable eligibility requirements per federal regulations. A part-time student may also be eligible for federal grants if they are enrolled less than half-time and meeting applicable eligibility requirements per federal regulations. Please contact Student Financial Services by email (SFS@susqu.edu) with any questions.
I’ve been approved to take a Leave of Absence (LOA) by the Office of the Registrar during the fall semester, what happens to my institutional aid eligibility and federal student loans?
- Eligible students receiving institutional aid will retain the eligibility for the institutional aid upon their return to campus. (i.e. Susquehanna students have 8 semesters of institutional aid eligibility. Example: An eligible student received aid for 2 semesters prior to their LOA and therefore they will have 6 semesters remaining upon their return from the LOA.
- A federal student borrower granted an academic LOA is not considered withdrawn from school for federal student loan purposes. We recommend students complete a student aid counseling session with Student Financial Services (SFS). There are significant and potentially adverse impacts on a student borrower’s federal 6-month grace period and loan repayment if they do not return from the approved LOA. Contact SFS by email at SFS@susqu.edu with any questions or to schedule a virtual office visit.
If I still have a spring 2020 room and board credit how will it be applied to fall 2020 charges?
Any credit balance remaining from spring 2020 moves forward to cover costs for the fall 20 semester and will appear as such on your statement in August.
What happened to my unused spring 2020 flex dollars and SU Bucks?
Flex dollars as a component of the meal plan were included in the dining refund in spring. SU Bucks are permanent, as long as you are enrolled, do not expire and will continue to be available once you return to campus.
Travel and GO (Global Opportunities)
What about GO? – future and current programs?
See Study Abroad FAQs.
What about travel?
If travel is approved and deemed essential, it is of utmost importance that all faculty, staff, and students traveling abroad for university-related purposes register their travel before their expected departure and update this information as changes occur, before and during travel. Registration is an important step in reducing the risks of traveling abroad and helps keep the university community safe, especially in environments with heightened health risks such as COVID-19.
All domestic and international travel for students, faculty and staff should be registered through the links below.
What is essential travel?
Student essential travel is defined as travel for academic credit that is necessary to meet a graduation requirement and cannot be postponed.
Students seeking approval to engage in essential travel should confer with the responsible faculty member. The faculty member may recommend a student’s travel as essential to the responsible department head and the department head may recommend to the dean, who will make the final determination. Deans are responsible for ensuring that students are aware of this requirement, and department heads and chairs are responsible for ensuring that their faculty, researchers, and labs are aware of and adhere to the required approval process.