Responding to the critical need to support statewide mitigation efforts to reduce the transmission of coronavirus, Susquehanna is conducting classes and continuing its operations remotely. The university intends to revert to its normal face-to-face, in-person instructional mode at the end of the pandemic.

While all in-person visits to campus are suspended, our virtual tour and admission counselors are available to help future students connect to the Susquehanna community.

If you have questions that are not addressed in the FAQs or resources below, feel free to reach out to the contact listed within each FAQ. We’d love to hear from you.

Updated May 19, 2020


Is the campus closed?

Yes. Governor Wolf issued an order to close all non-life-sustaining business beginning at 8 p.m. on March 19, 2020. This includes closing college campuses. There are many unanswered questions that we are working through in consultation with counsel and our professional organizations.

Please know that students currently living on campus may continue to do so.  Dining Services, the Health Center, and the Counseling Center remain available as indicated earlier.

Effective immediately, all current plans to visit campus are cancelled. Students are not permitted to travel to campus in order to pick up belongings.

Beginning March 23, instruction will be online for the remainder of spring 2020 semester.

We apologize for any difficulty this causes you. The Office of Student Life is working on a plan to be sure all student belongings are safe and returned as soon as possible.


Online Classes

Are we going online?

Beginning March 23, instruction will be online for the remainder of spring 2020 semester.

Susquehanna University switched to online instruction temporarily only to deal with the COVID 19 pandemic. The university intends to revert to its normal face to face in-person instructional mode at the end of the pandemic.

What resources are there for my online classes?

The Technical Resources page has been created to provide direct links to resources to help with the rest of the online semester.  Please click here to see information about software, textbooks, and other resources you may need for the rest of the semester.

Do we have a Pass/Fail option for the Spring 2020 semester?

Yes.  The faculty approved that students may elect to have any or all of their current courses graded on a Pass/Fail (P/F) basis. Here’s what you need to know:

  • A “P” will be a D- and above.
  • Credit will be earned with a “P” grade, but not with an “F”.
  • A “P” will count toward major, minor, and/or Central Curriculum requirements. 
  • To use this option, students must complete an electronic Pass/Fail form(which will be available soon), have it acknowledged by their advisor, and submit it to the Office of the Registrar  no later than May 1, the last day of classes.
  • Students who do not elect the Pass/Fail option will receive regular letter grades.
  • A notation will be listed on the transcript indicating that the Pass/Fail option was implemented for this one semester only.

Is there anything else a we should consider about choosing the Pass/Fail option?

Here are a few things to consider before electing Pass/Fail:

  • Grades of “P” will not impact a student’s GPA, so they will not count toward graduation honors, thus improving (or reducing) academic standing/athletic eligibility;
  • Class Rank might be affected;
  • Students applying to graduate schools or other organizations should check first if grades of “P” might affect their candidacy;
  • Grades of “P” might affect external scholarships – students should check with their funding body;
  • If a student plans to transfer, the “P” grade does not represent a grade of C-, which is usually considered the minimum acceptable for transfer.

What about Late Withdrawal?

The Late Withdrawal period for the semester has been extended to the last day of classes. Any Late Withdrawals requested after March 11, 2020 (the date of the spring break extension announcement) will not count toward the maximum 12 semester hours under the regular Late Withdrawal policy.

Health and Wellness

What happens when the university discovers that a member of the SU community (or vendor/visitor) has tested positive for COVID-19?

As with any potentially threatening virus, if someone who has been on campus within 14 days, or has been on a recent study abroad trip, tests positive for COVID-19, the university has standard procedures to keep the SU community safe and well.

SU will immediately inform campus community members with possible direct exposure. Concurrently, our responsibility is to protect the identity of the impacted individual(s). Federal privacy laws limit what SU is allowed to disclose; furthermore, it is everyone’s responsibility to respect privacy.

Upon receiving notification of virus confirmations of individual(s) who recently have been on campus, our process includes: 

  • Work with the Pennsylvania Department of Health to immediately isolate infected individual(s) from the general university population. Impacted individual(s) will be isolated in their family home when possible, or in a university-designated quarantine space(s). If a student is isolated on campus, the university will continue to provide food, supplies, medical advice and assessment, and counseling, as well as our caring support.
  • Clean potential contaminated areas with materials designated to eliminate COVID-19.

For SU students not on campus, our health center and counseling center remain available remotely.

If I came into contact with someone with COVID-19, what should I do?

The Centers for Disease Control and Prevention (CDC) guidelines indicate that persons who have possible exposure to a person with the COVID-19 illness should remain home for 14 days with self-observation.  

Self-observation  means you should remain alert for symptoms of fever, cough, or difficulty breathing. If you feel feverish or develop a cough or difficulty breathing during the self-observation period, you should take your temperature, self-isolate, limit contact with others, and seek advice by telephone from a healthcare provider or their local health department to determine whether medical evaluation is needed. 

As much as possible, stay away from other people in your home. Do not go to work, school, or public areas. Avoid using public transportation, ride-sharing, or taxis.

If you have a medical appointment, call the healthcare provider and tell them that you may have been exposed to COVID-19.

Follow everyday preventive steps that are recommended by the CDC to slow the spread of respiratory illnesses:

  • Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing; going to the bathroom; and before eating or preparing food. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol, covering all surfaces of your hands and rubbing them together until they feel dry. Soap and water are the best option, if hands are visibly dirty.
  • Cover your mouth and nose with a tissue when you cough or sneeze. Throw used tissues in a lined trash can. Immediately wash your hands as described above. 
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • You should not share dishes, drinking glasses, cups, eating utensils, towels, or bedding with other people or pets in your home. After using these items, they should be washed thoroughly with soap and water.
  • High touch surfaces include counters, tabletops, doorknobs, bathroom fixtures, toilets, phones, keyboards, tablets, and bedside tables should be cleaned with disinfectant.
  • Make sure that shared spaces in the home have good air flow, such as by an air conditioner or an opened window, weather permitting.
  • Household members should use a separate bedroom and bathroom, if available.
  • Prohibit visitors who do not have an essential need to be in the home.

For more information, see this  CDC fact sheet.

I have a possible immune deficiency, what should I do?

Susquehanna cares about each member of our community. We also understand that individuals have individual needs. The Student Health Center will reach out to students who have indicated to the health center that they have an immunodeficiency, usually on their health form during the admission process. Any student who has not been contacted or had a change in health should contact the Student Health Center at 570-372-4385.

What about counseling services?

The Counseling Center will continue to offer all services remotely. No in-person services will be offered at this time. 

If you have an appointment scheduled: your therapist will be in touch with you about rescheduling and with information for Zoom invite.

If you don’t have an appointment: you can participate in the open hours call-in emergency sessions by calling the Counseling Center at 570-372-4751 between 9 a.m. and 3p.m. to be connected to a counselor.  For after hours, call 570-374-9164.

For other questions, you can email  counseling@susqu.edu and they will be in touch within 24 hours. 

What about Health Center services?

The Health Center will continue to offer nursing visits, remotely. No in-person services will be offered at this time. 

If you have an appointment scheduled: the Health Center will be in touch with you soon about next steps.

If you do not have an appointment: call the Health Center at 570-372-4385 between 9 a.m. – 3 p.m. to be connected with a nurse.  For after hours, call 570-374-9164. 

If you need prescriptions, medications or allergy serum: call the Health Center at 570-372-4385 or email  healthctrnurse@susqu.edu and someone will respond as soon as possible. 

Changes to the Schedule

Will I be able to complete the semester?

The faculty have continued to make plans to ensure that all students have the opportunity to successfully complete their coursework and graduate on time. Online instruction begins March 23 and continue for the remainder of the semester.

Do we need to go another week because you delayed?  

The one-week extension of spring break (March 15-21) will not extend the semester, but may require compressing work into the remainder of the semester.

What about graduation?

The faculty have continued to make plans to ensure that all students have the opportunity to successfully complete their coursework and graduate on time. 

What about athletics? 

The Landmark Conference has announced the cancellation of the Spring 2020 athletic season.  For more information, read the full announcement here.

SU Facilities and Student Resources

What are my options to stay on campus? 

Students who are unable to return home during the spring break extension week (March 15-21) may petition to stay by completing an online form.

What about my belongings in my residence hall room? What about my car? Can I get an exemption and come to campus?

Effective immediately, all current plans to visit campus this and next week (beginning March 19, 2020) are cancelled. Students are not permitted to travel to campus in order to pick up belongings.  Nor will we be able to immediately send home items if they weren't already placed in the mail.  

How do I get my mail?

All mail will be held on campus until Wednesday 3/18/20.

US Postal Service (USPS)

As of Thursday 3/19/20 we will be forwarding all USPS (US Postal Service) mail and packages to the home address on a student’s account. If there is no home address registered then the items will be returned to sender.

UPS and FedEx Packages

Unfortunately we are unable to store or forward UPS and FedEx packages. Please make sure to use your home address for shipping items via UPS and FedEx while you are away from campus. Packages that arrive on campus via UPS and FedEx will be returned to the original sender.

Students approved to remain on campus can continue to pick up their mail and packages at the mailroom as normal between 8 a.m. and 4:15 p.m., Monday through Friday.

If you have a letter or package currently here at the SU mailroom we can forward those to your home address (listed with the University).

Please follow these instructions:

  • Email your request from your SU email address to  studentmail@susqu.edu.
  • In the email, include your Hawk Number, which must match your SU email address on record.
  • Find your Hawk Number: mySu > Self-Service > Current Student > User Account > My Hawk Number.
  • If you got a locker code (5 digits) please send that as well.

Questions can be directed to 570-372-4231 or via email at studentmail@susqu.edu.

What about access to Garrett, Deg and the Library?

Governor Wolf issued an order to close all non-life-sustaining business beginning at 8 p.m. March 19, 2020. This includes closing college campuses. 

Garrett Sports Complex

The recreation facilities are closed. 

Degenstein Campus Center

The Degenstein Center is open during normal hours to students approved to reside on campus, as well as staff approved by the VP for Human Resources, though not all services are open as normal. Starbucks and Evert Dining Hall are closed.

Blough-Weis Library

The Blough-Weis Library is closed.

Students, faculty and staff can access library resources, including ebooks, streaming video collections, and databases, at  http://library.susqu.edu.

For research and instruction help, you can chat with a librarian or schedule a virtual meeting at   library.susqu.edu/ask. Research help is available Monday-Thursday 9am to 9pm, Friday 9am to 4:30pm.

More specific information can be found on the   library's blog Shelf Promotion

What about dining options for those on campus?

The Hawk’s Nest in the Degenstein Campus Center lower level is open to serve students who are approved to reside on campus, and permitted staff, with all-you-can-eat selections, made to order options, and individual items for purchase. The hours are:

Monday - Saturday, 11:00 a.m. to 6:00 p.m. for take-away meals only
Students with special meal requests, don't hesitate to ask Dining Services.

Sunday - Closed - Meals for Sunday will be provided to those still residing on campus on Saturday.

What about internet access?

For more information please see the Technical Resources page.

Financial Questions

If I choose to use the Pass/Fail (P/F) grading option this semester, how could it affect the renewal of my financial aid for the next academic year (Fall 20 / Spring 21)?

Here is an overview of how the P/F grading option (if chosen) cound affect different types of financial aid.

  1. Susquehanna Academic Merit Scholarships - P/F grades are not incorporated into the GPA calculation.  To maintain your institutional merit aid in the fall 20 semester you must enroll as a FT student in the fall 20 semester and meet the minimum GPA* at the conclusion of the spring 20 semester. GPA requirements are noted below.

    Credits Attempted to Date

    Minimum GPA

    1-25

    1.7

    26-56

    1.8

    57+

    2.0

*If you are currently in a GPA “Warning” satisfactory academic progress standard for the semester please note that taking the P/F option for a course may limit your ability to increase your GPA as P/F courses are not utilized in the GPA calculation.  Please contact Katie Erdley by email at erdley@susqu.edu if you require additional counsel on this topic.

  1. Susquehanna Need-Based Grants – To maintain your need-based grants please complete the FAFSA and maintain the appropriate GPA noted above.  For those students that have completed the FAFSA, no further action is needed at this time unless there are outstanding requirements noted on your MyAid student account.
  2. Federal Aid – P/F grades are not incorporated in the GPA calculation when assessing your academic progress but they are utilized in your degree Completion Rate calculation (67% overall completion rate, i.e. credits completed divided by credits attempted).
  3. Pennsylvania State (PHEAA) Grants – To maintain your PHEAA state grant, students are required to successfully complete a minimum of twelve (12) semester credits per semester (or the equivalent) for each full-time State Grant award received. Credits earned for repeat courses which were previously counted when State Grant progress was verified cannot be counted again.

Will you reimburse travel plans that were already made to return or needed to extend where I am?

Please contact Student Financial Services at 570-372-4450 or  sfs@susqu.edu to discuss potential reimbursement for travel expenses.

Is the university going to refund tuition?

We do not anticipate issuing any tuition refunds. Susquehanna intends to continue providing instruction in an online or virtual environment so that students can successfully complete their coursework and graduate on time. 

Is the university going to provide credits to student accounts for unused room and meals for the remainder of the semester?

The university is crediting eligible, enrolled students’ SU accounts (not your bank account) a prorated amount for room and meals for the one-week extension of spring break and the online learning session for the remainder of the semester, provided the student is not in residence on campus during that time.

Spring Break Extension – Eligible students’ accounts were credited on Friday, March 20.

Online Learning – Eligible students will see those amounts credited to their student accounts (SU accounts not bank accounts) by Friday, March 27.

*Student Financial Services appreciates each of your unique situations and asks for your patience and understanding.  We will process each request as they are received with the process taking roughly one week to move from request to your bank account (if on file).  If you’re not using direct deposit, refunds via physical check may take longer to receive.

How do I request a refund of a credit balance on my SU account on March 27?

  1. Log in and review your student account through mySU (instructions can be found HERE) on Friday, March 27. If you have a negative total balance that indicates you have a credit balance.
  2. Refund request may be made by emailing SFS@susqu.edu by the close of business Monday, March 30. Please specify your name, student ID and the amount of the refund you’re requesting based on your student account on March 27.  Keep in mind that you can also allow the credit balance to move forward to cover costs for the Fall 20 semester.
  3. We encourage all students with an eligible credit balance on their account to request their refund by Monday, March 30. In the interim if your bank account information has not been provided to Susquehanna, please visit MySU >  Self-Service Menu > Student > Financial Information > Bank Information.  Complete the information and hit “Submit” no later than Monday, March 30

    *This is different than student payroll direct deposit and therefore you may need to add your banking information in the above manner to utilize direct deposit for the purpose of receiving your credit balance refund.

How is Susquehanna calculating the amount being credited for room and meals?

Each eligible student will be credited a weekly prorated amount calculated from that student’s current-semester room and meal charges.

What happens to my flex dollars and SU Bucks?

Flex dollars as a component of the meal plan were included in the dining refund.  SU Bucks are permanent, as long as you are enrolled, do not expire and will continue to be available once you return to campus.   

Travel and GO (Global Opportunities)

What about GO? – future and current programs?

See Study Abroad FAQs.

What about travel?

If travel is approved and deemed essential, it is of utmost importance that all faculty, staff, and students traveling abroad for university-related purposes register their travel before their expected departure and update this information as changes occur, before and during travel. Registration is an important step in reducing the risks of traveling abroad and helps keep the university community safe, especially in environments with heightened health risks such as COVID-19.

All domestic and international travel for students, faculty and staff should be registered through the links below.

What is essential travel?

Student essential travel is defined as travel for academic credit that is necessary to meet a graduation requirement and cannot be postponed.

Students seeking approval to engage in essential travel should confer with the responsible faculty member. The faculty member may recommend a student’s travel as essential to the responsible department head and the department head may recommend to the dean, who will make the final determination. Deans are responsible for ensuring that students are aware of this requirement, and department heads and chairs are responsible for ensuring that their faculty, researchers, and labs are aware of and adhere to the required approval process.


If you did not find answers to your questions or how to reach the office with the answers, you can call the Susquehanna COVID-19 Information Center during regular business hours at 570-372-3333.