Responding to the critical need to support statewide mitigation efforts to reduce the transmission of coronavirus, Susquehanna is conducting classes and continuing its operations remotely. The university intends to revert to its normal face-to-face, in-person instructional mode at the end of the pandemic.

While all in-person visits to campus are suspended, our virtual tour and admission counselors are available to help future students connect to the Susquehanna community.

If you have questions that are not addressed in the FAQs or resources below, feel free to reach out to the contact listed within each FAQ. We’d love to hear from you.

Updated May 19, 2020


Library, Research, and Textbook Resources

Library Resources

Students, faculty and staff can access library resources, including ebooks, streaming video collections, and databases, at http://library.susqu.edu.  
For research and instruction help, you can chat with a librarian or schedule a virtual meeting at library.susqu.edu/ask. Research help is available Monday-Thursday 9am to 9pm, Friday 9am to 4:30pm.
More specific information can be found on the library's blog Shelf Promotion
A number of vendors have decided to make their journals, ebooks, videos, and other resources available for free or temporarily upgrading access models to provide to universities moving courses online. Click here to find out what resources are currently available. 

Textbooks & Course Resources from the Bookstore

The campus bookstore is offering  Free Shipping on all items with no minimum purchase. This includes various formats of course materials, supplies, technology and more.  They are also offering free shipping return labels and is also extending the non-return period without penalty to assist with increased returns by mail. For more information, click the COVID-19 message on the home page of the campus store website.

Redshelf is offering access to 7 eBook textbooks.  Visit the website to gain access to eBooks at no additional charge with your .edu email address. You can access up to 7 eBooks for the designated period free of charge. Use your edu email to create your account. 

Lumen Learning is offering FREE access to courseware to help supplement content, and offer additional resources to faculty, click here for the Lumen offer

Technology, Software, and IT Resources and FAQs

Contact the IT Help Desk

by phone*: 570-372-4502 (Monday through Friday, 8 a.m.–noon, 1 p.m.–5 p.m.)
by email:  helpdesk@susqu.edu
We are not accepting walk-ins at this time. Please contact us via phone or email to schedule an appointment.

*If we do not answer your phone call, please leave us a brief voicemail with your first & last name, reason for calling, and contact information and someone will be in contact with you as soon as possible. Your voicemail will also create a ticket in our system. We appreciate your patience during this time as our call volume will be higher than usual.

Internet Access

Internet Service Providers (ISP) across the country are offering free or low-cost service in response to COVID-19. This includes broadband and cellular providers. We urge you to contact your local service provider for more details.

Equipment Loans

IT has a pool of loaner equipment that can be borrowed for the duration of the semester. Please contact us ( helpdesk@susqu.edu) for more information.

Communication & Network

Course Software Resources

For Faculty

Tools & Tutorials for Online Teaching  (available to SU faculty only)

Tech FAQs

I am receiving an error screen that reads "Sign on error!" when logging into BlackBoard. How do I fix this?

Please download and walk through the linked tutorial PDF. If you are still having issues after going through these instructions, please reach out to IT.

Can I print to a University MFP from home?

No. This feature is not supported at this time.

How do I reset my password?

Go to https://passwordreset.microsoftonline.com

Working Ergonomically From Home

Ergonomics of working from home are surprisingly different from that of working in a classroom or an office.  Ergonomic Consultants have put together a quick resource guide for anyone switching to a work-from-home model. 

Download the full PDF
Ergonomics of Working From Home