Responding to the critical need to support statewide mitigation efforts to reduce the transmission of coronavirus, Susquehanna is conducting classes and continuing its operations remotely. The university intends to revert to its normal face-to-face, in-person instructional mode at the end of the pandemic.
While all in-person visits to campus are suspended, our virtual tour and admission counselors are available to help future students connect to the Susquehanna community.
If you have questions that are not addressed in the FAQs or resources below, feel free to reach out to the contact listed within each FAQ. We’d love to hear from you.
Updated May 19, 2020
Library, Research, and Textbook Resources
Textbooks & Course Resources from the Bookstore
The campus bookstore is offering Free Shipping on all items with no minimum purchase. This includes various formats of course materials, supplies, technology and more. They are also offering free shipping return labels and is also extending the non-return period without penalty to assist with increased returns by mail. For more information, click the COVID-19 message on the home page of the campus store website.
Redshelf is offering access to 7 eBook textbooks. Visit the website to gain access to eBooks at no additional charge with your .edu email address. You can access up to 7 eBooks for the designated period free of charge. Use your edu email to create your account.
Lumen Learning is offering FREE access to courseware to help supplement content, and offer additional resources to faculty, click here for the Lumen offer.
Technology, Software, and IT Resources and FAQs
Contact the IT Help Desk
by email: email@example.com
*If we do not answer your phone call, please leave us a brief voicemail with your first & last name, reason for calling, and contact information and someone will be in contact with you as soon as possible. Your voicemail will also create a ticket in our system. We appreciate your patience during this time as our call volume will be higher than usual.
Internet Service Providers (ISP) across the country are offering free or low-cost service in response to COVID-19. This includes broadband and cellular providers. We urge you to contact your local service provider for more details.
IT has a pool of loaner equipment that can be borrowed for the duration of the semester. Please contact us ( firstname.lastname@example.org) for more information.
Communication & Network
- Zoom (PDF)
- Microsoft Office 365 Suite
- VPN - Virtual Private Network (PDF for Windows)(PDF for MAC)
- How to Map A Network Drive (PDF for Windows)(PDF for MAC)
Course Software Resources
- Adobe Creative Cloud (PDF)
- SPSS (PDF for Windows) (PDF for MAC)
- Minitab 18 [Windows] (PDF)
- ArcGIS (PDF)
- ChemDraw (PDF)
- EAB Navigate
- Qualtrics (PDF)
- MFA Setup
Tools & Tutorials for Online Teaching (available to SU faculty only)
I am receiving an error screen that reads "Sign on error!" when logging into BlackBoard. How do I fix this?
Please download and walk through the linked tutorial PDF. If you are still having issues after going through these instructions, please reach out to IT.
Can I print to a University MFP from home?
No. This feature is not supported at this time.