Box Office

Persons 60 years or older are entitled to the senior rate, and those who are 18 or younger or have valid student identification are entitled to the student rate. All others are charged the adult rate.

Discounts

Groups of 15 or more are entitled to a 10% discount on tickets to the same event when purchased together. This group discount applies to all of the events listed in the Arts and Events at Susquehanna brochure. Please contact the Box Office for more information.

Refunds

Tickets purchased may not be refunded.

All venues are wheelchair accessible.

Q: Do I need an account or do I already have one?
A. If you’ve gotten tickets before, your email address should already be in the system. Susquehanna University users should use their Susquehanna email address and “reset” their password. 

Q: I never ordered tickets online from you before, so how can I have a password to reset?
A. Good question! You don’t. “Resetting” your password is how you create one.

Q. I tried to create an account, but it says my email address is already in use.
A. If this happens, it’s because you’re already in the system and don’t need to create a new account. You simply need to reset your password for that email address.

Q. I’m a Susquehanna faculty or staff member, or student, but can’t access my complimentary ticket(s).
A. Call the Box Office Monday – Friday, from 12 to 5 p.m. They can verify your User Type in the ticketing system and update it, so your tickets become available.

Q. I’m a Susquehanna faculty or staff member, or student, and my colleague/friend is allowing me to claim their complimentary ticket(s). How do I do that?
A. You can do this in one of two ways:

Visit the Degenstein Box Office with the other person’s ID and claim the ticket in person.

Have the other person claim their ticket(s) online and forward the e-ticket(s) to you.

The Box Office will not let anyone claim another Susquehanna patron’s complimentary tickets without presenting that person’s ID. No exceptions.

Q. What form of payment can I use to purchase online tickets?
A. We accept VISA, MasterCard and Discover only. Patrons are welcome to visit the Box Office to pay with cash or check.

Q. Can I get a refund online for my tickets if I can’t use them?
A. No, all sales are final. If you would like to exchange your ticket(s), please visit or contact the Box Office.

Q. How do I get Artist Series season tickets?
A. On the top left of the ticketing webpage, under the Susquehanna University heading, there are three tabs – Ticket Office Home, Packages, Donate. Click the Packages tab. Proceed from there.

Reminder for paid tickets: The Artist Series “Buy 2, Get 1 Free” season ticket offer expires after the first event on Sept. 12. Complimentary tickets for Susquehanna faculty, staff and students will remain available through the Ticket Office Home tab.

Q. Why am I getting emails or notifications from AudienceView/University tickets or seeing those names on my credit card statement?
A. AudienceView (formerly UniversityTickets) is our ticketing platform vendor.

Q. My organization wants to purchase a group of tickets. How do I do this?
A. For group sales, please contact the Box Office.

Q. Can I donate to the Artist Series or Theatre Department online as well?
A. Yes! Your support is welcome and appreciated. On the top left of the ticketing webpage, under the Susquehanna University heading, you’ll see three tabs – Ticket Office Home, Packages and Donate. Click the ‘Donate’ tab. Proceed from there.